RETURN POLICY
We accept returns of new, unworn items that are in its Original Condition and Original packaging for Exchange or Store Credit only. No Refunds.
Final Sale items cannot be returned or exchanged. No exceptions.
All returns must have a Return Authorization Code. Orders returned without a Return Authorization Code are not accepted and returned at the customers expense.
Sale Prices are only available at the time of purchase. Price adjustments are not offered. No exceptions.
To ensure that your exchange will be accepted It is important that all swimwear are first tried on to determine if the fit, size, style, color etc are suitable for you. We recommend trying your swimwear on with panty liners. We do NOT accept returns on merchandise that have visible marks of any kind on swimwear or if hygiene tag has been removed. Items returned in these conditions will NOT be accepted and returned at your expense.
Please follow all guidelines outlined in the RETURN AUTHORIZATION email issued prior to return or you may run the risk of your return/exchange not being accepted.
If your order arrives Defective or Damaged, you must contact customer service immediately upon receipt of delivery. This means you must contact us on the delivery date confirmed via the tracking number issued for the order. Please provide clear photos of the damages to info@zarnea.com
Customer service is available Monday- Friday 9am-5pm Pacific Standard Time.
ZARNEA SWIM does not assume responsibility for damage due to normal, your chosen or preferred use or wear of the product.
FAULTY ITEMS.
We do not consider wear and tear to be a fault; or intentional damage to a product or damage from wear to be a fault.
To return a faulty item to us, you should contact our Customer Services Team with the following information.
- Your proof of purchase/order number
- A short description of the fault
- Supporting images
Contact details: info@zarnea.com
Our Customer Service Team will be in touch to advise the next steps.
If in the rare event that your item is faulty due to a design error, we may be able to replace your item. Replacements are subject to availability.
RETURN/EXCHANGE
Should you wish to make a return, you have 10 days to email info@zarnea.com for a return authorization code. All returns MUST be mailed. Once your return is received, you will receive an email confirmation from us within 1-3 business days. A store credit gift card valid for 1yr will be issued via email for the purchase amount for you to repurchase online at your convenience.
We cannot take responsibility for Return or Exchange shipping costs at this time. A pre-paid label is not provided for returns. Also, we cannot accept returns for used, dirty or damaged items and these will be returned at your expense.
International return shipping is the responsibility of the customer including all related customs/duties fees that may be assessed, but do still email us for an RA code and send us a tracking number for reference if you can!
Thank you!
Zarnea Swim Team